How do I turn off 'Leave messages on the server'?
Updated: 22/03/2021
Article #: 46
Sometimes it may look like messages are stuck in MailWasher after
downloading your emails to your email program.
Most of the time you can simply press the 'Check Mail' button to clear
the screen, but if this doesn't work, it's most likely you have your
email program set to' leave messages on the server'.
To help you understand, your messages are not stuck in MailWasher as Mailwasher does not actually keep a copy of the mail, it just checks it on the server and downloads a portion of the message so you can then see if it is spam and decide to delete, or keep it. It is in fact, your email program which is giving the command to leave messages on the server, so when checking, MailWasher just downloads all those emails again since there's a copy on the server. You may have reasons for leaving this setting on, but if it's causing problems then here's how to turn it off.
In Outlook Express for example, this is under, Tools>>Accounts>>Mail tab, click your account and click, Properties>>Advanced, and uncheck, "Leave a copy of messages on server".
In Outlook click, Tools>>Account Settings>>, go to the E-Mail tab, click your account and click 'Change'. Click 'More Settings' button, then the 'Advanced' tab and uncheck, "Leave a copy of messages on server".
In Outlook 2010/2013/2016, click, the File tab, the click 'Info', then 'Account Settings', go to the E-Mail tab, click your account and click 'Change'. Click 'More Settings' button, then the 'Advanced' tab and uncheck, "Leave a copy of messages on server".
In Thunderbird click, Tools>>Account settings >> Click your account >> Server Settings, and uncheck, "Leave messages on server".
In Windows Mail click, Tools>>Accounts, click your account and click, Properties>>Advanced, and uncheck, "Leave a copy of messages on server".
In Windows Live Mail 2010 open Windows Live mail. If you can't see the menu bar, in the upper-right corner of the screen, click the Menus button Menus, and then click Show menu bar. Or on your keyboard hold the M key down and then press Alt key. On the menu bar, click the Tools menu, and then click Accounts. Then select your mail account > Properties > Advanced and uncheck 'Leave a copy of messages on server' Please not that this only applies to a POP3 email account.
In Windows Live Mail 2011 and onwards
1. Click Accounts.
2. On the Accounts page, click Properties.
3. On the Properties page account, on the Advanced tab, under Delivery, make sure Leave a copy of messages on server is NOT selected. Click OK.
In Incredimail
1. Click Tools>>Email Accounts.
2. Select your email account, click Properties.
3. On the Advanced tab, under Delivery, make sure Leave a copy of messages on server is NOT selected. Click OK.
To help you understand, your messages are not stuck in MailWasher as Mailwasher does not actually keep a copy of the mail, it just checks it on the server and downloads a portion of the message so you can then see if it is spam and decide to delete, or keep it. It is in fact, your email program which is giving the command to leave messages on the server, so when checking, MailWasher just downloads all those emails again since there's a copy on the server. You may have reasons for leaving this setting on, but if it's causing problems then here's how to turn it off.
In Outlook Express for example, this is under, Tools>>Accounts>>Mail tab, click your account and click, Properties>>Advanced, and uncheck, "Leave a copy of messages on server".
In Outlook click, Tools>>Account Settings>>, go to the E-Mail tab, click your account and click 'Change'. Click 'More Settings' button, then the 'Advanced' tab and uncheck, "Leave a copy of messages on server".
In Outlook 2010/2013/2016, click, the File tab, the click 'Info', then 'Account Settings', go to the E-Mail tab, click your account and click 'Change'. Click 'More Settings' button, then the 'Advanced' tab and uncheck, "Leave a copy of messages on server".
In Thunderbird click, Tools>>Account settings >> Click your account >> Server Settings, and uncheck, "Leave messages on server".
In Windows Mail click, Tools>>Accounts, click your account and click, Properties>>Advanced, and uncheck, "Leave a copy of messages on server".
In Windows Live Mail 2010 open Windows Live mail. If you can't see the menu bar, in the upper-right corner of the screen, click the Menus button Menus, and then click Show menu bar. Or on your keyboard hold the M key down and then press Alt key. On the menu bar, click the Tools menu, and then click Accounts. Then select your mail account > Properties > Advanced and uncheck 'Leave a copy of messages on server' Please not that this only applies to a POP3 email account.
In Windows Live Mail 2011 and onwards
1. Click Accounts.
2. On the Accounts page, click Properties.
3. On the Properties page account, on the Advanced tab, under Delivery, make sure Leave a copy of messages on server is NOT selected. Click OK.
In Incredimail
1. Click Tools>>Email Accounts.
2. Select your email account, click Properties.
3. On the Advanced tab, under Delivery, make sure Leave a copy of messages on server is NOT selected. Click OK.
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