Quarantine Screen

Updated: 24/03/2021
Article #: 88


After login, you'll be taken to the Quarantine screen where you can search for emails and if necessary, rescue them. All rescued emails are sent to the original recipient.

This quarantine screen is available to the end-users via login to a web browser so they can search for blocked email using a number of search criteria:

• The From: field
• The To: field
• The Subject
• The date

By default, when a user logs in they will see the last 50 emails which have been blocked. They can either change the number of emails to view on one page, or move through the pages by clicking the 'Previous' or 'Next' links.

You can move the mouse over the subject line to view the body (first 200 characters by default - the preview lines can be changed in Settings >> General) If a user finds an email which they want to rescue, they click the 'rescue' link and that email is delivered to their inbox. If the mouse hovers over the link, it will show who the rescued email will be sent to.

When an email is rescued, the senders email address is automatically added to the friendlist so it is not blocked in the future and the rescued email is delivered to the users inbox. The rescued email is shown in green in the quarantine screen for easy reference.

 

 








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